Question 1

What happens after I join?

Accepted Answer

Your benefits are effective immediately, so you can start saving with wholesale printing right away. And keep an eye out, we'll send along some information to help you make the most of your membership.

Question 2

Will my client know I use Arthaus Prints?

Accepted Answer

As a white label printing reseller, the products that you have sent to your clients will appear to come directly from you. We use blind shipping, which means the products you create are unbranded and delivered in unbranded packaging.

Question 3

Will Arthaus Prints contact my clients?

Accepted Answer

No. Arthaus Prints will never contact your clients

Question 4

What if I need help?

Accepted Answer

Our Customer Care Team works exclusively with members. 
Just call 254 104 386530, Monday – Friday 9am – 7pm, and Saturday & Sunday 9am – 5:30pm.

Question 5

How does the free 14-day Premium trial work?

Accepted Answer

During your free 14-day Premium trial, you can take advantage of all the benefits the Premium membership offers. If you don’t cancel your membership before the end of the 14 days, the credit or debit card that you used to sign up will be charged Ksh 7,500.00, annually. Cancel your membership before the end of the 30 days, and you’ll have paid nothing. To cancel, call 254 104 386530 or visit the My Account page for a self-cancellation option.

Question 6

How do I cancel my membership?

Accepted Answer

Just call 254 104 386530 or visit the My Account page for a self-cancellation option. We welcome any feedback you have about the program.

Question 7

How do I pay my annual membership fee?

Accepted Answer

The annual membership fee for Premium is billed to the credit or debit card that you used when joining the program.

Question 8

What’s included in my Premium benefits?

Accepted Answer

As a Premium member, your individual customer homepage will display all  products available to you with the discount automatically applied. This discount is either up to 40% off, or the daily sitewide discount, whichever is greater.
We always ensure you benefit from the biggest discount available on the day of your order. For example, if there is a sitewide sale of 50% off, you receive this higher discount, but not a combination of sitewide discount plus Premium discount.

Question 9

Can I combine my Premium discount (up to 40%) with other Arthaus Prints offers and promotions?

Accepted Answer

We can’t add a sitewide sale or product-category discount to your Premium discount (up to 40%), but we will apply the highest discount available on the day of your order. Your Premium discount cannot be combined with other offers or promotions that give you a discount on your total order.
For example, you can’t apply a coupon code that takes an additional 20% off your total order. However, auto-loaded discount coupons or offers that provide you with a cheaper delivery rate remain active in addition to your Premium discount.